Return Policy

RETURNS

Our return policy lasts 30 days. If your purchase was over 30-days ago, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Policy limitations: due to the personal nature of custom inscriptions, designs, and colors, we do not offer refunds because of a change of mind.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you via email of the approval or rejection of your refund.

If your refund is approved, a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account and contact your credit card company and/or your bank. It may take some time before your refund is officially posted due to processing times.

If you’ve done all of the above, and you still have not received your refund yet, please contact us at sales@thepoggio.com

EXCHANGES (IF APPLICABLE)

We only replace items that they are defective or damaged. If you need to make an exchange for the same item, send us an email at sales@thepoggio.com

SHIPPING

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it takes for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.